Frequently Asked Questions
Everything you need to know about D.I.D / DirtStar apparel and services.
What is the quality of D.I.D / DirtStar apparel?
All our garments are crafted from premium, high-density fabrics designed for durability and comfort. We utilize reinforced stitching and high-quality screen printing to ensure our 'DirtStar' aesthetic lasts through every wash and wear.
How long will it take for my order to ship?
Orders are typically processed within 1-3 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. If you received a defective item or the wrong size, please contact our support team for a free exchange.
How do I find the right size for me?
Each product page features a detailed size guide with measurements in both inches and centimeters. Our 'DirtStar' collection typically features a modern, slightly oversized fit; we recommend sizing down if you prefer a more tailored look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer upon delivery.